***SHIPPING UPDATES***
USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of Covid-19. Because of this, your order may experience up to a 2-week delay. Please understand that I am doing my very best to make sure you receive your order as quickly as the systems allow. Thank you for your patience and understanding!
Unless otherwise stated, orders ship within 3-4 days of receipt. You will be notified by email when your order has been shipped with tracking info. Orders are not available for pick-up. The studio is open Monday-Friday and closed on the weekends. I do my best to meet these shipping estimates, but cannot guarantee them (although I try very hard to!!)
For the US: About 3-4 business days after your order has been packaged and dropped off at the post office. International orders can take anywhere from 3-8 weeks. International orders have been significantly delayed.
Shipping is automatically calculated at checkout. The cost is determined by the delivery location.
All prints are enclosed in acid-free archival safe clear sleeves and shipped in rigid flat mailers supported by 50pt paper board or corrugated kraft sheets for full protection.
All orders are processed and shipped via USPS and will include tracking when shipped.
If you need expedited shipping or to place a special order, please e-mail shop@jeremiahshalo.com.
Returns, exchanges, or cancellations are not accepted at this time. Faulty goods will be replaced on a case-by-case basis if adequate evidence is provided. All sales are final at this time.
We are not responsible for lost, stolen, or damaged shipments.
Refunds will not be issued for items that have been marked as delivered. Please contact the mail carrier to locate the parcel with the tracking number provided.
If your order is damaged in transit, you must file a damage report to your local postal service, and send an email to shop@jeremiahshalo.com including pictures of the damaged item(s).
If a package is returned due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.
Please fill out the form on my contact page.